📢 Hello Azure Qatar Community!

Join us for a hands-on session exploring how AI Agents are transforming customer support operations using Dynamics 365 Customer Service and Digital Contact Center.

📌AI as a Service Teammate: Transforming Customer Support at Scale
🗓 Tuesday, January 20, 2026
🕕 6:00 PM – 8:00 PM
📍 Microsoft Qatar, 27th Floor, Burj Fardan Tower, Lusail

👨‍💻 Speaker: Omar Abu Shaqra – Senior Solutions Engineer, AI Business Solutions @ Microsoft
https://www.linkedin.com/in/omar-abu-shaqra-75a99514

In this session, we’ll walk through the latest out-of-the-box AI Agents available in Dynamics 365 Customer Service and show how AI is embedded directly into service workflows, from case handling to quality insights.

What you’ll see live

✔ AI-assisted case lifecycle management
✔ Intent-based automation across digital channels
✔ Knowledge-driven responses for faster resolution
✔ AI-powered quality and performance insights

Why this matters

Better agent experience, faster resolution times, consistent service quality, and real business impact, all within the same platform.

🎟 Register for in-person attendance: events.azureqatar.org/dynamicsai
( No registration needed for online attendance)

📺 Live streamed on: youtube.com/@AzureQatarCommunity